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Customers are not God!
(28/06/2009 23:20)
Person he was introduced to a new company, on business and what he expect from them. At the same time he pointed out the principle of private enterprise and compensation for each employee in the company.
Leaders is Hal Rosenbluth, who has been converted from a Rosenbluth International companies to small family tourism Group on 5300 employees, nearly 1,000 offices in all U.S. states and 53 countries around the world , with annual sales reached more than 6 billion USD. Growth rate of 1 billion USD annually.
He is one of 2 authors of the book "Customers are not God." The book is the secret success of Rosenbluth International staff when setting up the top. Business philosophy seems quite the opposite, but his application was successfully put on Rosenbluth International Group leader in tourism in the U.S..
Rosenbluth said, he set the absolute belief in the importance of a happy work place, which is certainly the factors key to good service. Of course, customers are the reason for the company exists, but to serve customers best, they must be considered before the employee has, by employees who serve customers, service only the highest achieved when from the heart. So, companies have been the heart of Vienna, the company will have excellent service most.
This is the same with stories about the "exclusive vehicle code." Please consider temporary staff representative for horses, if the business owner to customers on the car set up the vehicle in front of horses, the client will not be how far to go. Although ancient business customers with champagne and caviar in the car, they also can not nhich take a step, when the horses are behind in their ...
The company only deceive themselves when the news that "Customer is God". Employees regardless if customers are number one and they certainly do not do this because their leaders expect so. Only when employees realize that their important as what they are honestly sharing their feelings with others. Philosophy from this business, Hal Rosenbluth has built a company of keeping customers is 98% - a record number. Long time, businesses are set for a business philosophy that "customer is God", but in practice, the implementation of this is not easy to do. At the dam is located on this new relationship between enterprises and customers, the Thai Ha Books of Company has problems necessarily opposed to what the boss or business mentioned as "Customers not the upper sole.
The management is made, if the company gives employees feel stress, fear and frustration often, they will feel the way home, creating tensions in families and they will bring back mood that to the company the following day, then again after today, that with repeated ... Gradually, the passion, enthusiasm in work will be replaced by fear, responsible for completion always work to improve on their shoulders. Result is worse than when your employees to meet customers in the mood to settle it. At that time, customers will receive a complication, frustrating them and they will not be God as what he employer expectations.
Boss corporation Rosenbluth International - Rosenbluth has created work environment fun and effective with appropriate staff to each location, customer service and all the children from the heart ... Rusendbluth service is considered a combination of 3 factors Attitudes, the Arts and Systems enabling each employee to show all their abilities, are encouraged to develop and foster the ideas, the search of using technology to liberate employees, they can help creative and focused customer care better.
More than ten years, strategies and ideas he created motivating for many CEOs, leaders, business, professionals make, including Jeff Greenfield, Scott McNealy .. . The secrets of this show more and more effective when Rosenbluth International to maintain the position as corporate travel services in the U.S. top after disaster terrorism 11 / 9.
According VnExpress
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